DELIVERY POLICY

As an e-commerce company, we only use reputable courier partners to provide our products to customers, regardless of your location

 

Our orders are shipped countrywide in South Africa via our courier partner/s at R70 for orders on products amounting to less than R400

All orders will be shipped within 7 business days of payments cleared into our bank account, and you will receive an email with a tracking number for your order as soon as it is shipped.

Kindly note, orders of 10 or more products may require 5-10 working days for manufacture and delivery.

In the interest of hygiene standards, no Hello-Honey products will be refunded or exchanged.

RETURN & EXCHANGE POLICY

Due to the nature of the product, Hello-Honey face masks are non-refundable, non-returnable, for health and safety reasons. Should there be a manufacturing defect visible upon delivery, we will gladly replace your order at no additional cost (including delivery) however, should the product have been used no refunds nor returns will be allowed.

If you are not 100% satisfied with your purchase of a Hello-Honey pillowcase, you can return the product in exchange for another, similar option, within 7 days of delivery.

Any product you return, must be in the same condition you received it in, and in its original packaging.

Should we find any manufacturing defaults, we will gladly replace your order at no additional cost (including delivery). These orders do go through a rigorous inspection process, but as they are handmade, human errors may occur.

For any additional queries or information, kindly complete the contact form here

PRIVACY POLICY

Scope


This Hello-Honey Privacy Policy governs the collection, use and other forms of processing of personal data by Hello-Honey, its affiliates and its subsidiaries in connection with Hello-Honey Branded Products and this website. By using this website, you acknowledge and agree to the terms of this Privacy Policy.


Who is responsible for your personal data?


“Hello-Honey” whose principal office is at Gedalja Complex, Puttick Avenue, Sundowner, Johannesburg, 2188, South Africa, is the legal entity ultimately responsible for all collection and all processing of your personal data in connection with the Hello-Honey Branded Products. 

Hello-Honey is committed to respecting and safeguarding your privacy and the security of your personal data you share with us.


Why do we collect your personal data?


When you choose to register or otherwise contact us, we will ask you for some personal data about you such as your name, address, country of residence, and e-mail address, as well as some optional information about your (use of) Hello-Honey Branded Products. This information enables us to:

• communicate with you in a personal way, such as responding to your feedback or service requests, or, if you choose to receive such information, to inform you about Hello-Honey Branded Products;
• administer and fulfill your purchases of Hello-Honey Branded Products;
• administer your account for Hello-Honey; 
• administer your participation in any contests, promotions, surveys or website features; 
• perform market research and improve our business;
• statistical purposes;
• to communicate future promotional and marketing information including direct marketing purposes;
• to deal with any enquiries or complaints;
• as otherwise stated at or about the time information is collected.


How we collect your personal data?


You can share your personal data with us in a number of ways, for instance by: 
• registering your account;
• subscribing to our newsletter;
• communicating with our Consumer Care Center by e-mail, phone or in writing; 
• registering your Hello-Honey Branded Product 
• participating in a promotion, event, contest or online forum; or 
• purchasing a Hello-Honey Branded Product or service directly from this website;
• cookies placed on your computer or mobile device when you visit our websites.


How do we share or transfer your personal data?


Hello-Honey may share your personal data also with third party service providers or agents to perform certain processing activities on behalf of Hello-Honey. Other than set out in this Policy, Hello-Honey will not sell, rent, lease, or provide your personal data to third parties allowing them to use your personal data for their own purposes. Hello-Honey requires these service providers to protect your personal data diligently.


We will otherwise only release your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.


Your Choices


If you choose to register with Hello-Honey, you authorize Hello-Honey and its agents to collect, store, use, disclose, and otherwise process your personal data in connection with the purposes as described above.


Registering with Hello-Honey


We would like to send you information about Hello-Honey Branded Products that may interest you by means of e.g. e-mail, post, or other communication channels, but we will only do so if you specifically consent to receive such communications from us.


Please be informed that your decision not to opt in now will not affect any communication preferences shared with us earlier when using different contact data or a different user account.


You will always have the opportunity to unsubscribe from any further communication from Hello-Honey with respect to Hello-Honey Branded Products by using one of the following unsubscribe options: 
• by clicking the unsubscribe option on the footer of the emails sent by Hello-Honey ®; 
• by accessing your profile online and changing your communication preferences. 

Please note, if you have unsubscribed from any communications with respect to Hello-Honey  Branded Products, due to the processing time and production schedules, you may still receive communications already in production.


How do we protect your personal data?


Hello-Honey will take appropriate technical and organizational security measures against loss or unlawful processing of this data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.


How long do we retain your personal data?


After you opt out or delete your account, your personal data will be deleted within a reasonable timeframe. We will only retain the personal data to comply with our legal obligations, resolve disputes, and enforce our agreements.

 


Children


We strongly recommend that parents take an active role in supervising the online activity of their children under the age of sixteen. Hello-Honey generally does not intend to collect personal data from and/or generally does not intentionally communicate with children. However, in case we need to communicate with a child, we will endeavor to give the parents or legal guardians a reasonable opportunity to consent before we use the personal data of the child, except where we merely answer the child’s question or service the child’s request. 


Policy changes


We may change this Hello-Honey Privacy Policy from time to time. We therefore encourage you to refer to this policy on an ongoing basis. This policy was last modified on 14 February 2020. 

 

Questions and feedback 


Please send us your questions and comments about privacy to hello@ Hello-Honey.co.za. 

Further, you can at all times request access to your personal data and request rectification and/or deletion of your data in case data is not correct or irrelevant for the mentioned purposes. For these purposes you can contact hello@ Hello-Honey.co.za and provide your name and address.

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